In case you would like to make a claim on a spare part that either you or a third party installed into your device, we reserve the right to refuse. However, if our technician assesses that a faulty spare part was delivered to you, without being mechanically damaged by installation, you have the right to proceed with a claim.
If you cannot remove the spare part from the device, you have the right to send the entire device for a complaint. In that case you will be charged a fee of 20, - € for removing the spare part from the device.
In the case that we acknowledge your complaint and the spare part is no longer available – you will be informed by mail, saying that the spare parts status is “waiting for spare part to be restocked”.
In case the spare part is not available, our complaints department will inform you about the expected delivery date, or will offer you a refund